Shipping Policy
Delivery Times
Once an order is placed, we take 1–2 business days to process it. Orders placed during the week are usually processed within one business day. Orders placed on Friday evening or over the weekend may take slightly longer.
After processing, your order will be dispatched. Delivery takes an average of 7–15 business days, depending on your location.
How to Place an Order
Ordering from Elora Toronto is simple:
- Browse the product page and add your item to the cart by clicking "Add to cart".
- Make sure you have selected the correct size, colour or variant.
- Click "Proceed to checkout" and enter your shipping details.
- Review your information, then click "Continue to shipping".
- On the shipping page, confirm your address and click "Proceed to payment".
- Select your preferred payment method, click "Complete Order", and follow the instructions to finalise your purchase.
Payment Methods
All payments are processed in a secure, SSL-encrypted environment. We accept:
- Credit card (Visa, Mastercard, AMEX, Maestro)
- PayPal
- Klarna (buy now, pay later)
- Sofort / Instant bank transfer
- EPS
If you experience any issues during checkout, please contact us at support@eloratoronto.com.
Shipping Costs
We cover shipping costs on every order. All products are delivered to your door 100% free of charge, with no minimum order required.
How We Ship
We know you want to enjoy your purchase as soon as possible — that's why we ensure every order is processed and shipped quickly.
To keep our prices fair and reduce our environmental footprint, we consolidate parcels and ship in bulk once we reach our minimum shipment quantity. We appreciate your understanding and your support in helping us build a more sustainable business.
Delays
Occasionally, unforeseen circumstances beyond our control — such as customs processing, carrier delays or high seasonal demand — may cause longer delivery times. We will always do our best to get your order to you as quickly as possible.
If you need your order dispatched urgently, please reach out to us at support@eloratoronto.com and our team will do its best to help.